Refund policy

Effective Date: May 7, 2026

Thank you for shopping with Eco Sphere LLC. We strive to provide high-quality products and excellent customer service. Please review our Refund and Return Policy carefully.

1. Return Eligibility

Customers may request a return within 30 days of receiving the product.

To qualify for a return:

  • Items must be unused and in original condition
  • Products must be in original packaging
  • Proof of purchase is required
  • Items must not be damaged due to misuse or negligence

2. Non-Returnable Items

The following items are generally non-returnable:

  • Gift cards
  • Downloadable or digital products
  • Personalized or custom-made items
  • Clearance or final sale items
  • Opened hygiene or personal care items

3. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Order number
  • Photos of the product
  • Photos of packaging if applicable

We may offer:

  • Replacement
  • Refund
  • Store credit

depending on the situation.

4. Return Shipping

Customers are generally responsible for return shipping costs unless:

  • The wrong item was shipped
  • The item arrived damaged
  • The item is defective

We recommend using a trackable shipping method.

5. Refund Process

Once your returned item is received and inspected:

  • Approved refunds are issued to the original payment method
  • Processing times may vary depending on your bank or payment provider
  • Refunds typically appear within 5–10 business days

Shipping charges are generally non-refundable unless required by law.

6. Exchanges

We may replace items if they are defective or damaged. Exchange requests are subject to product availability.

7. Order Cancellations

Orders may only be canceled before they are processed or shipped.

Once an order has shipped, cancellation requests cannot be guaranteed.

8. Chargebacks

Customers are encouraged to contact us directly before initiating a payment dispute or chargeback. Fraudulent chargebacks may be investigated and challenged.

9. Refused Deliveries

Orders refused by the customer may be subject to return shipping fees and restocking charges.

10. Contact Information

Eco Sphere LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

Website: ecospherellc.com